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Hospitality House Transitional Residential Program

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 Santa Barbara Salvation Army          
Salvation Army's Transitional Housing Program "The Sally"


The Hospitality House is a 70-bed Transitional Living Program designed to assist single, homeless men and women.  The program's overall objective is for residents to become self-sufficient, and maintain secure income and safe housing. This is accomplished through onsite resources as well as through collaboration with other agencies.

The program is structured, emphasizing support and accountability. The rules that are in place encourage a safe and healthy environment for all residents. The program has identified that drug and alcohol use is a significant snare that impedes residents' success in life. As a result, the program requires abstinence from drugs and alcohol.

The Salvation Army and Restorative Court

The Salvation Army has participated in Restorative Court since its inception in 2011. Restorative Court addresses the crimes associated with our growing population of homeless. The goal of this diversionary court is to help clients living a lifestyle that results in a high number of encounters with police, the courts, jail, emergency responders and the hospital. If they agree to case management (aimed to improve their quality of life) and remain citation free for six months with our assistance, their tickets will be dismissed. The long term goal is to offer wrap around services (mental health assistance, substance abuse programming, income, community adaptation) necessary to make independent living possible.


The Salvation Army Hospitality House Services

  • OrientationVanwithflowers

  • Case Management

  • Individual Counseling                                     

  • Life Skills Counseling Groups

  • Vocational Course

  • Recovery Based Meetings

  • Financial Mentoring

  • Religious Activities

  • Resident Council

  • Alumni

  • Art Therapy

  • Recreation & Leisure Activities

  • On site access to: Legal Aid, Public Health Nurse, County Social/Mental Health Workers, Veterans Affairs V.A.S.H. Liaison 



Orientation provides the means by which residents can familiarize themselves with the program, thereby allowing a resident to acclimate faster, resulting in improved success. Orientation is provided twice within the first two weeks and as needed thereafter. 


Case Management

Case management at the Hospitality House is accomplished by the Case Management Team, which consists of the Counselors, Resident Manager, Case Manager, Executive Director and the Corps Officer. Select members of the team meet weekly to discuss all resident's progress. Counselors also develop and review case plans with residents. Team members meet with residents as needed to assess progress, commitment towards self-sufficiency, provide referrals and information about community services and to discuss any other issues pertaining to the program.

A significant part of the SBHH program is the concept of social responsibility. We recognize and believe that accountability for ones owns actions, whether at the SBHH or in society, has a correlation with the quality of life they live as well as the impact it has on others. We incorporate this into our program through requirements that are similar to expectations of having your own home (i.e. chores, hygiene, cleanliness of personal area, etc.) and in life (i.e. respect towards others, boundaries, etc.). This is all accomplished through case management, counseling, Life Skills Counseling Groups, and daily interaction with clients.


Individual Counseling

Generally speaking, clients who are seeking social services may have low self-confidence and feel discouraged due to a variety of reasons. Upon entrance into the program, all residents are scheduled to see a counselor. Residents meet with their assigned counselor for an hour each week from there on after.  Counseling provides the needed support to help residents work through concerns and hurdles they may face during this transition period.   


Life Skills Counseling Groups

It is not uncommon for many of the individuals we serve to lack the life skills needed to handle many of life's uncertainties. Upon entrance into the program, all residents are scheduled into a Life Skills Counseling Group. Groups are facilitated by counselors for an hour each week. These groups usually consist of a maximum of eight residents. The low number of group members in each group helps contribute to the depth at which topics can be discussed and processed. Topics include areas such as anger management, grief, communication, coping skills, etc.  


Vocational Course

Vocational courses offer certificates and the extra advantage for individuals seeking employment. Santa Barbara City College teaches a ServSafe Course onsite. Residents will achieve a safe food handling certificate upon successful completion of the course and examination. There is no cost to the resident and the SBHH will pay for the examination if and when a practice test is passed.


Financial Mentoring

Many of the individuals seeking our services have had difficulty with budgeting money and consequently have outstanding debt, poor credit and do not have savings and/or checking accounts. The SBHH provides a comprehensive financial mentoring course that provides answers and possible solutions to these issues. In addition to this course, select members of the case management team help support residents when inquiring about their debt. Once a resident begins to have an income, an individualized plan is created so that the resident can save 60% of their income each month while in the program.


Religious Activities

As a Christian, faith based organization, The Salvation Army provides various optional religious endeavors for residents. The SBHH provides Chapel Services on Sundays and Wednesdays. A morning and evening devotion is also offered prior to breakfast and dinner and is typically led by residents. Additionally, those that wish to participate at the Corps Sunday service or other functions that promote fellowship are always encouraged.


Resident Council

To encourage a sense of community the SBHH has developed a Resident Council. The Resident Council provides an opportunity for residents to plan social events and activities. Additionally, the council provides residents a proactive way to address concerns and/or questions related to the program. The council is run by one male and one female senior resident representative and is overseen by the Resident Manager. All residents are encouraged to attend the bi-weekly meetings.



Once a resident has achieved stability, has steady income and has found safe housing, he/she is considered an Alumnus of the program. As an alumni, he/she is invited back to the next monthly House Meeting where they are recognized and asked to share words of encouragement to all the residents in the program. This opportunity provides reassurance to those just starting the program that success is possible. Alumni are also invited back for special events and activities.


Agency Collaboration

The SBHH works with various agencies within the community to provide accurate and appropriate resources for our residents. Communication with other agencies not only assists our current residents, but allows for proper referrals for individuals wishing to enter into our program and likewise, when we refer residents out.



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